Last updated: April 8, 2026
Altiva Cellular Therapy ("Altiva", "we", "us") respects your privacy. This policy explains what information we collect through altivacellulartherapy.com and our patient intake process, how we use it, and your rights regarding that information. Altiva operates within CityMedica in Nuevo Vallarta, Riviera Nayarit, Mexico, and is subject to Mexican federal privacy law (LFPDPPP).
We collect information you voluntarily provide when you contact us, request an evaluation, or complete intake forms. This may include your name, email address, phone number, country of residence, medical condition, general medical history, and any other details you choose to share. We also collect standard technical data such as IP address, browser type, referring page, and pages visited, via our analytics tools.
We use your information to respond to inquiries, determine candidacy for treatment, coordinate care with our clinical team and partner facility, provide quotes, schedule appointments, improve our services, and communicate with you about Altiva. We do not sell your personal information. We do not share your health information with third parties except as needed to deliver care (for example, the treating physician and partner clinic) or as required by law.
Patient health information is handled by licensed medical staff and stored in line with Mexican medical record regulations. We use reasonable administrative, technical, and physical safeguards to protect information in our possession. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
We use cookies and privacy-respecting analytics to understand how visitors use the site and to improve it. You can disable cookies in your browser; some parts of the site may not function properly if you do.
You may request access to, correction of, or deletion of your personal information at any time by emailing info@altivacellulartherapy.com. We will respond within a reasonable period. You may also withdraw consent for future communications at any time.
If you contact us from outside Mexico, your information will be transferred to and processed in Mexico. By contacting us you consent to this transfer.
This site is not directed to children under 16. We do not knowingly collect information from children.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Questions about this policy can be sent to info@altivacellulartherapy.com.